Our Commitment to Responsible Play
tb88kit believes that gambling should be an enjoyable form of entertainment — not a way to earn income or escape problems. For players in Bangladesh, we provide a clear set of tools and policies designed to keep the experience fun and within your personal boundaries.
We follow industry-standard responsible gaming guidelines. Every registered account has access to spending controls, session reminders and self-exclusion options directly from the account settings panel. If you ever feel that your gambling is no longer under control, those tools are available immediately — no waiting period, no verification needed to activate them.
tb88kit staff are trained to identify accounts showing signs of harmful play. If we detect unusual betting patterns — very frequent deposits, session lengths beyond several hours, or rapidly increasing stake sizes — our support team may reach out proactively to offer guidance.
Player Protection Tools
All tools below are available through your tb88kit account settings under the "Responsible Gaming" tab. Changes take effect immediately unless a longer period is specified.
| Tool | What It Does | How to Activate | Takes Effect |
|---|---|---|---|
| Deposit Limit | Sets a daily, weekly or monthly cap on how much you can deposit. Increasing the limit requires a 24-hour cooling-off period. | Account Settings → Limits → Deposit | Immediately (decrease) / 24 hrs (increase) |
| Session Time Reminder | Sends an on-screen notification when you have been playing continuously for a set number of minutes. | Account Settings → Limits → Session | Immediately |
| Loss Limit | Caps the total amount you can lose within a chosen period. When reached, further bets are blocked until the period resets. | Account Settings → Limits → Loss | Immediately (decrease) / 24 hrs (increase) |
| Cooling-Off Period | Temporarily suspends your account for 24 hours, 7 days or 30 days. You cannot log in or deposit during this time. | Account Settings → Responsible Gaming → Cooling-Off | Immediately |
| Self-Exclusion | Closes your account for a minimum of 6 months. See the full process in the section below. | Live Chat or email [email protected] | Within 24 hours of request |
All limit reductions take effect instantly. If you need to lower a limit urgently, contact 24/7 live chat and an agent will apply it on the spot.
Recognising Problem Gambling
Gambling becomes a problem when it starts to affect your finances, relationships or mental wellbeing. The warning signs below are based on guidance from international gambling harm organisations. Be honest with yourself — this list is a tool, not a judgement.
- Betting more than you planned, or chasing losses to win back money
- Borrowing money or selling belongings to fund gambling
- Lying to family or friends about how much time or money you spend on gambling
- Feeling anxious, irritable or restless when you try to cut back
- Gambling to escape stress, depression or daily problems rather than for entertainment
- Continuing to play even after deciding to stop — repeatedly
- Gambling taking priority over work, meals or responsibilities
If two or more of these apply to you regularly, we strongly encourage you to use the cooling-off or self-exclusion tool, and to contact a support organisation listed at the bottom of this page.
Self-Exclusion Process
Self-exclusion permanently closes your account for a minimum of 6 months. During this period, your account balance will be accessible for withdrawal, but you will not be able to log in, place bets or receive marketing messages from tb88kit.
How to request self-exclusion
- Contact support — open 24/7 live chat or send an email to [email protected] with the subject line "Self-Exclusion Request".
- Confirm your identity — provide your registered mobile number and account username so we can locate your account quickly.
- Choose a duration — minimum 6 months. You may also request a permanent closure with no re-opening option.
- Withdrawal of balance — if you have a remaining balance, tell the agent and they will process your withdrawal to your bKash, Nagad or Rocket number before the account is locked.
- Confirmation — you will receive a confirmation message within 24 hours. The account will be fully suspended by that time.
After the exclusion period ends, re-opening your account requires a 7-day written request period — this is intentional, to give you time to reconsider. We will not send reminders or offers during the exclusion period.
Age Verification at tb88kit
tb88kit only accepts players aged 18 and above. During registration, you must confirm that you meet this requirement. We also run periodic account reviews and will request identity documents — National ID Card (NID), passport or driving licence — before approving your first withdrawal.
If we have reason to believe an account holder may be under 18, we will suspend the account immediately and freeze withdrawals until documents are reviewed. Any winnings generated on an underage account will be forfeited in line with our Terms and Conditions.
Parents and guardians are encouraged to use device-level parental controls to prevent underage access to gambling websites. Bangladesh telecom providers and browser settings both offer filtering tools for this purpose.
External Support Organisations
tb88kit is not a counselling service. If you or someone you know needs professional help with gambling-related problems, the following types of organisations offer free, confidential support. Search online for the most current contact details for services available in Bangladesh.
- National Mental Health Helpline (Bangladesh) — government-run telephone counselling service for mental health and addiction concerns.
- Kaan Pete Roi — a Bangladesh-based emotional support helpline available via phone and online chat.
- Gamblers Anonymous — international peer support community with online meeting access for Bangladeshi residents.
- BeGambleAware — English-language resource with self-assessment tools and links to therapists who specialise in gambling addiction.
- GamCare — provides structured online counselling programmes and a 24/7 helpline in English.
tb88kit does not earn revenue from these links and has no commercial relationship with the organisations listed above. We include them because getting the right help quickly matters more than anything else.
Contact tb88kit Support
If you want to activate any of the tools described on this page, have a question about your account limits, or simply want to talk through your options, our support team is available around the clock.
24/7 Live Support
Reach a real agent at any time through the live chat button in your account, or send an email and expect a reply within two hours.
For self-exclusion requests, include your registered mobile number in the email and use the subject line "Self-Exclusion Request".